Refund policy
Cascade Clothing Return Policy:
At Cascade Clothing, we want you to shop with confidence, knowing that your satisfaction is our top priority. Our return policy is designed to provide you with peace of mind and a hassle-free shopping experience.
30-Day Return Window: You may return any item purchased from Cascade Clothing within 30 days of the delivery date. We believe 30 days provides ample time for you to assess and appreciate the quality of our products.
Conditions for Returns:
- The item must be in its original condition.
- Please ensure that the product is free from any stains, odors, or damage.
Refund Options: Upon receiving your returned item and verifying its condition, we offer the following options:
- Full Refund: If the product is in good condition, we will issue a full refund to your original payment method.
- Store Credit: If you prefer, we are happy to provide you with store credit that can be used for future Cascade Clothing purchases.
Easy Return Process:
- Contact Us: Initiate the return process by contacting our customer service team at cascade.apparel.co@gmail.com. Please include your order number and reason for the return.
- Package the Item: Securely pack the item, ensuring it meets the conditions outlined above.
- Ship it Back: Use a reliable shipping service to send the package to the address provided by our customer service team.
- Processing Time: Once we receive your return, please allow 3-5 business days for us to inspect the item and process your refund or store credit.
Customer Assurance: We understand the importance of feeling secure in your purchase decisions. Our extended 30-day return policy is a testament to our confidence in the quality of Cascade Clothing products. If you have any questions or concerns, our customer service team is here to assist you every step of the way.
Thank you for choosing Cascade Clothing—we appreciate your trust in our commitment to exceptional quality and customer satisfaction.